FAQ
1. HOW TO CONFIRM AND PAY A RESERVATION
To confirm your reservation, we require payment to be made at least one week before the start of your rental/tour period. If we do not receive payment by the due date, we will unfortunately have to cancel your reservation.
Once the payment is received, we will send you a confirmation email along with the receipt.
If you have any questions or need assistance with the payment process, please do not hesitate to contact us.
2. HOW TO CANCEL A RESERVATION (CANCELLATION POLICY)
Reservations can be cancelled up to 7 days, during the business hours, prior to the date of rental/tour at no charge. Cancellations made from the 6th before the date of rental/tour onward will be subject to a cancellation fee as shown in the table below.
Cancellation made on the day before due to bad weather forecast (*) at no charge and the rental/tour fees will be refunded.
Cancellation charge
~7 days in advance (during the business hours) Free of charge
6~3 days in advance (during the business hours) 50% of the rental fee
2~1 days in advance (during the business hours) 70% of the rental fee
The day/no notice:100% of the rental/tour fee
Bad weather means typhoons, strong winds (over 30km/h) and/or storms. It is also possible to cancel in the event of natural disasters such as earthquakes, tsunami, fire or floods. If the Japanese Metereological Agency predicts rainfall of more than 60%, it is possible to cancel the rental/tour with a 50% charge on fees.
3. ABOUT PHYSICAL PREPARATION
The type of route chosen depends on your physical fitness, riding experience, destination and distance. By using an eBike, everything will be made easier. In fact, eBikes offer excellent support even for those with little physical preparation.
4. BIKE SIZE
The size of the bike is important. It should be neither too big nor too small. Our eBikes are suitable for people with a height of 150 to 185cm and a maximum weight of 90kg.
If you have special requirements, please contact us.
5. SUITABLE CLOTHING
![](https://english.konacycle.jp/wp-content/uploads/2024/05/good-300x300.png)
![](https://english.konacycle.jp/wp-content/uploads/2024/05/nogood_x.png)